Return Policy

Effective Date: 4th December 2023

Welcome to Pixel Palette! We are committed to ensuring the satisfaction of our customers while respecting the unique nature of our AI-generated art products. Please read our return policy carefully.

1. Eligibility for Returns

  1. Damaged Goods: If you receive a product that is damaged upon arrival, we will gladly accept a return. Please provide photographic evidence of the damage to initiate the return process.
  2. Incorrect Goods: If the product delivered is not what you ordered, or if it does not match the description provided on our website, you are eligible for a return.

2. Non-Eligible Products

Custom AI-generated art that is delivered as per the specifications provided by the customer.
Digital downloads, due to the nature of the product.

3. Return Process

  1. Notification: To initiate a return, please contact our customer service team at support@pixelpalette.ai within 14 days of receiving your product. Include a detailed description of the issue, your order number, and any relevant photographs.
  2. Inspection: Upon receiving your return request, we will inspect the evidence provided. If your return is approved, we will provide instructions on how to proceed.
  3. Shipping: For physical products, you may be required to return the item in its original packaging. Details regarding shipping will be provided during the return approval process.
  4. Refund or Replacement: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or replacement request. If approved, a refund will be processed to your original method of payment or a replacement will be sent, as per your preference.

4. Timeframe for Refund/Replacement

Refunds or replacements will be processed within 3 Days after the receipt and inspection of the returned item.

5. Additional Notes:

  • The cost of return shipping may be the responsibility of the customer, except in cases of damaged or incorrect items.
  • We reserve the right to refuse returns that do not meet our policy conditions.

Thank you for choosing Pixel Palette for your AI art needs. We strive to provide high-quality, personalized art and value your satisfaction.

6. Contact Information

For any queries or concerns regarding our return policy, please contact us at:

Email: Support@pixelpalette.ai
Hours of Operation: 9am - 5pm weekdays GMT Timezone